Refund Policy
At Paraayan, we strive to provide you with authentic, Shashtra Sammat Pooja products of the highest quality. Due to the sacred nature of our products, certain items cannot be returned once used. We accept refund requests only under specific conditions, as outlined below.
Refund Eligibility
To be eligible for a refund, the product must meet one of the following conditions:
- 1. Sealed and Unopened: The product must be in its original, unopened packaging.
- 2. Not Used: The product must be unused, as Pooja items lose their sanctity once used.
- 3. Leaked Packaging: If the product has leaked in transit, making it unfit for Pooja.
- 4. Broken Box: Packaging that arrives broken or damaged will be eligible for a refund.
- 5. Wrong Product: If you receive a product different from what you ordered.
- 6. Wrong Quantity: If the quantity received does not match your order.
- 7. Extremely Substandard Product: If you believe the product quality does not meet our standards, please provide a valid reason along with supporting photos.
Required Documentation
In all cases, please email us at support@paraayan.com with the following:
- A clear photo of the product (unopened if applicable).
- A description of the issue.
- Your order ID and contact information.
Refund Process and Timeline
Once your request is approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your bank or payment provider.
For any queries, feel free to contact our support team. We are here to ensure your spiritual journey with us remains fulfilling and hassle-free.